Last updated: October 21, 2026At Harmony Luxury Home, we want you to love what you order. This policy explains what happens if an item arrives damaged, defective or incorrect, and how to request a return for any other reason. It applies to all orders placed on harmonyluxuryhome.com and delivered within the United States.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, we will make it right at no cost to you.Email us at contact@harmonyluxuryhome.com within 7 days of delivery.Include your order number, a short description of the problem, and clear photos of the item, the packaging and the shipping label.Once we confirm the issue, you choose between a free replacement (subject to availability) or a full refund.In most cases you do not need to send the item back. If we do need it back, we will cover the return shipping cost.Please keep the item and its packaging until your claim is resolved
2 Returns for any other reason
If you changed your mind or the item is not right for your space, you can request a return within 30 days of delivery.Contact us first at contact@harmonyluxuryhome.com with your order number and the reason for your request. Please do not ship anything back without an approved return request, as unannounced returns cannot be processed.We review each request individually. In many cases we can offer a refund without requiring the item to be returned.If a return is required, the item must be unused, in its original condition and packaging, with all parts and hardware included.For returns that are not due to damage, a defect or our error, return shipping is paid by the customer. We will give you the return address before you ship so you can check the shipping cost first. Please use a trackable shipping service.Items that have been used, damaged after delivery, or returned with missing parts are not eligible for a full refund.
Refunds
Once your refund is approved (or once we receive and inspect the returned item, when a return is required), we issue it to your original payment method within 5 business days.Your bank or card issuer may take an additional 5 to 10 business days to show the refund on your statement.Shipping on our orders is free, so there are no shipping charges to refund.If a returned item is not in its original condition, we may issue a partial refund.If you paid with Klarna, Affirm or Afterpay, the refund is sent to that provider, which will adjust your payment plan.If you used a discount code, the refund equals the amount you actually paid.
Order cancellations
You can cancel your order free of charge as long as it has not shipped yet. Email us as soon as possible with your order number, and we will issue a full refund. Orders are usually prepared within 1 to 3 business days. Once an order has shipped, it can no longer be cancelled, but you can request a return as described above.
Lost or delayed packages
If your tracking shows your package as delivered but you did not receive it, or if the tracking has not updated for 7 days, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund
Exchanges
We do not offer direct exchanges. To get a different item, request a return or refund as described above and place a new order. Damaged, defective or incorrect items are replaced as described in section 1.
Contact us
Questions about a return or a refund? We are here to help, Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time).Harmony Luxury Home LLC30 N Gould St, Ste NSheridan, WY 82801, USAEmail: contact@harmonyluxuryhome.comPhone: (307) 401-8533